Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 14 days of receipt of your shipment
  • In original condition
  • Unwashed and unworn with tags attached
  • In the original packaging


What items are non-refundable?

  • Cut fabric lengths & trims
  • Underwear
  • Free gifts or promotional items


Are there any charges for returns?

  • You will need to pay for the postage to get your item back to us
  • We don’t charge you when we send out your exchange item
  • Original shipping charges are non-refundable


How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
  • If you are approved, then your refund will be processed and applied by the original method of payment within 5 business days.

Still have questions? Email us at shop@lazybones.com.au with your full name, order number and we will get back to you shortly.